From Pilots to P&L

Indian banks are racing to scale up AI, with 86% set to roll out major GenAI projects by 2026—a seismic jump from just 10% in 2024. The stakes are high: smarter automation could slash operating costs and widen credit access, but the real prize is translating these gains into hard numbers on the bottom line. Across industries, nearly nine in ten CEOs see some benefit from AI, yet only 14% can clearly link it to profit and loss. The leaders? They’re reworking entire workflows, not just tinkering at the edges, and putting finance in the driver’s seat to track every dollar of value.

But here’s the catch: the pace of technology threatens to outrun both people and governance. Workers are already spending more time managing AI than doing the actual work, and confusion reigns over how to use the time freed up. Meanwhile, in procurement, agent-based models could deliver double-digit cost savings—but 70% of the challenge is redesigning how teams operate, not just deploying new algorithms. And as AI-powered fraud scales up globally, especially in markets like Kenya, companies face a moving target on risk and compliance.

Reporting draws on insights from BCG’s James Tucker, Toivo Hensgens, and data from Chosunbiz, Streamlinefeed, and the BCG–FICCI–IBA banking report.

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